Tenant Hub: Repairs and Maintenance Request

Emergency Repairs

When general repairs are required at your property, please contact your Property Manager, in writing, to notify them. However, in cases where these repairs or issues could cause injury to a person or damage to the property then they could be classed as ‘emergency repairs’. If such situations arise you need to notify your Property Manager, immediately (even if this is after hours or on a weekend/public holiday).

Emergency repair examples may include (but are not limited to):

• Water pipes have broken or burst
• Blocked or broken toilet (if a second toilet is not available)
• Serious roof leak
• Gas leak
• Dangerous electrical fault (e.g.loose power point or live wire)
• Flooding/rainwater inundation
• Serious storm or impact damage (e.g. car impact into the garage)
• Failure or breakdown of the gas, electricity or water supply to the premises
• Failure or breakdown of an essential service or appliance required for water or cooking
• Hot water service failure

In the unlikely case that you cannot get hold of your Property Manager, you may engage with a tradesperson yourself, but please note that if the work required is deemed non-emergency, and you do not have prior approval to complete this work, you may be liable to pay the invoice.