Tips for a Successful Tenancy
Our tenants are hugely important to us and we believe there are significant benefits in having a strong relationship with every tenant placed into one of our managed properties. As with every relationship, the key element of success lies in open communication and the setting of clear expectations for all those involved.
While we have a duty to our landlords to ensure their home is being well looked after and rent is paid on time, we have an equal duty to our tenants in ensuring you receive everything you’re entitled to from the home you are renting.
It is important you let us know of any relevant changes to your own details, circumstances, or anything else that can affect the property or tenancy.
Repairs and Maintenance Request: Emergency Repairs
When general repairs are required at your property, please contact your Property Manager at rentals.hb@raywhite.com, to notify them.
In cases where these repairs or issues could cause injury to a person or damage to the property then they could be classed as ‘emergency repairs’. If such situations arise you need to immediately call your Property Manager (even if this is after hours or on a weekend/public holiday).
Emergency repair examples may include (but are not limited to):
In the unlikely case that you cannot get hold of your Property Manager, you may engage with a tradesperson yourself, but please note that if the work required is deemed non-emergency, and you do not have prior approval to complete this work, you may be liable to pay the invoice.